Frequently Asked Questions
General Questions
What is Wearhaus?
Wearhaus is a curated marketplace for archive and preowned pieces across apparel, home, and wellness. We specialize in one-of-a-kind items with a focus on quality, authenticity, and timeless design.
Are all items authentic?
Yes, absolutely. Every archive and preowned piece is carefully inspected and verified for authenticity before being added to our collection. We stand behind the quality and authenticity of every item we sell.
Shipping & Delivery
How long does shipping take?
Archive/Preowned Items: Ships within 1-3 business days. Delivery typically takes 3-7 business days depending on your location.
Made-to-Order Items: These items are produced on-demand and typically ship within 5-10 business days.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this to monitor your package's journey to you.
Returns & Exchanges
What is your return policy?
We want you to love your purchase! If you're not completely satisfied, you can return items within 30 days of delivery for a full refund or exchange.
How do I initiate a return?
Contact us at wearhausstaff@gmail.com with your order number and reason for return. We'll provide you with return instructions and a prepaid shipping label if applicable.
Are archive/preowned items returnable?
Yes! All archive and preowned items can be returned within 14 days if they don't meet your expectations. Items must be returned in the same condition as received.
Product Condition & Care
How do you describe item condition?
We provide honest, detailed condition descriptions for all archive pieces:
- Excellent: Like new, minimal to no signs of wear
- Very Good: Gently used with minor wear
- Good: Shows normal wear but still in great shape
- Fair: Visible wear or minor flaws, fully disclosed in description
How should I care for archive pieces?
Each product listing includes specific care instructions. Generally, we recommend:
- Follow the care label on the garment
- Hand wash or gentle cycle for delicate items
- Air dry when possible to preserve fabric quality
- Store in a cool, dry place away from direct sunlight
Can I request additional photos or condition details?
Absolutely! Contact us and we'll be happy to provide additional photos or answer specific questions about any item's condition.
Payment & Security
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), Shop Pay, PayPal, and other secure payment methods at checkout.
Is my payment information secure?
Yes! We use industry-standard SSL encryption and secure payment processing through Shopify to protect your information. We never store your credit card details.
Contact & Support
How can I contact you?
We're here to help! Reach us at:
- Email: wearhausstaff@gmail.com
- Response time: Within 24 hours
Do you have a physical store?
We're currently online-only, which allows us to offer you the best selection of curated archive pieces from around the world.